How do I check in for the experience?
Our friendly staff will greet you at the front entrance to check in your party. You may print out your tickets at home and bring them with you; otherwise, please have your emailed ticket(s) ready on any mobile device. You will not need to leave your car at any point. Simply pull up to the entrance and a masked/socially distanced team member will walk over to your car window and scan your tickets. We require that you have your mask on at any point when your car windows are rolled down.
Where is the event located?
LA County Fairgrounds
1101 W. McKinley Ave.
Pomona, CA 91768
Do I drive myself?
Do I need to arrive before the start of my scheduled session?
Yes, please arrive 15 minutes before the start of your session.
What happens if I don’t show up at my designated time?
Please arrive 15 minutes before your designated window. We will do our best to accommodate you if you show up outside of your designated window, but we cannot guarantee it.
What do I do if I have any questions about accessibility/special accommodations?
Please email us at firstname.lastname@example.org, or call us at our call center at (213) 267-8786.
Can I do the experience without a car?
You must be in a car to attend the event. Customers without a car will not be admitted. If you come in an Uber or Lyft, you must also have a ticket for the driver.
What is the speed limit?
The speed limit is 2-3 mph. Attendees must keep their seat belts on throughout the entire journey.
Are there any vehicle restrictions?
Yes. The following will not be granted access to the event: bicycles, vehicles over 10-feet tall, motorcycles, scooters, convertibles without a roof or windows, jeeps without doors, cars with trailer attachments, trucks with passengers in the bed of the truck, minibuses that accommodate more than eight passengers, buses, RVs, and limos.
Are guests allowed to ride in the bed of a pickup truck?
Can I drive through in a convertible with the top down?
Per COVID-19 safety regulations, convertibles with the top down are not allowed.
What should I bring with me?
Festive attire, a smartphone with Android or iOS software, a mask, and Christmas Spirit! A Bluetooth-enabled speaker will be beneficial, either via your car stereo system or as a separate portable device.
Am I allowed to bring my own food?
Yes, you can bring outside food, provided that all trash stays within your car. Please don’t feed the elves.
I purchased the light-up sleigh-bell necklace with my ticket. How will I receive it?
It will be delivered to your car shortly after your ticket is scanned.
Can I bring my pet?
Yes, provided that pets stay in the car at all times.
What happens if I need to make an emergency exit and leave mid-experience?
Please alert one of our helpful staff members who will be present throughout the experience, and they will guide you to the exit. Unfortunately, you will not be able to re-enter the experience if you leave early.
What happens if it rains?
The experience happens rain or shine.
What if I need to use the restroom?
Restrooms will be available for use at the start and at the end of the experience. You may only leave your car to use the restrooms. Please be aware that you must wear a mask in order to use the restrooms. Our restrooms will be cleaned on a continual basis and will strictly adhere to health and safety recommendations to keep you safe.